- Track Emails
- Monitor Shared Mailboxes
- Monitor Email Causes
- Monitor Email Response Time
- Monitor Email Trends
Outlook Email Tracker will allow you to track just about anything in relation to the emails coming into your business. Once emails have been responded to, they will be allocated a reason code. Each organisation will define their own reason codes. You will see, displayed on an intuitive dashboard, in real time, emails received, response times, who responded, what reason codes have been applied and whether or not email performance targets have been met. Using this information, you will be able to make improvements and improve email productivity across your organisation.
Monitor Email Causes
Analysing email causes using the reason codes applied to each email is a useful exercise to determine why emails are coming into your organisation. For example, it might become apparent that a lot of customers are contacting your customer services team to ask the same question about delivery. Sending this information at the point of order or making it more prominent on the website could cut back most of these emails, saving your staff time and improving productivity.
Analysing email trends is a useful exercise to determine why emails are coming into your organisation and where time is being wasted. For example, it might become apparent that long email chains involving a number of individuals are a frequent occurrence. Many of these individuals may not need to be involved and time could be saved by making telephone calls instead of emailing. Taking action could cut back most of these emails, saving your staff time and improving productivity.
Outlook Tracker: Supported Around The World
Outlook Email Tracker is being used around the globe. The Microsoft plugin tracks an estimated 4 million emails per year!
What Our Clients Say
Managing Director, Premier Block Management
As a customer-focused company it is vital we reply to customers quickly and understand why they are contacting us. With Outlook Email Tracker we gain an insight into the reasons why customers are engaging with us and we can use the speed of e-mail response as a KPI for performance review. From when I first contacted PSP regarding the outlook tracker to post installation Mark and Joe have been a pleasure to deal with. They were very professional and answered all of our queries, from basic questions to compatibility with our other software, quickly and skilfully.