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4 million emails tracked per year!
19

May

4 million emails tracked per year!

Outlook Tracker continues to grab attention from companies across the globe, with some of the largest companies tracking their workplace emails through the revolutionary Microsoft plug-in.

Based on Radicat's claim that we receive 121 emails per day, that's means more than 4 million emails per year are tracked by Outlook Tracker.

In the last month alone, three companies have joined us to ensure they're meeting SLAs and to establish the root cause of all email traffic.

The software is ideal for businesses with large volumes of email traffic. Managers have the ability to monitor performance of customer service teams, or other teams within the business. We are constantly receiving enquiries from all over the world from Sales Managers and Customer Service Managers looking to improve their staff's performances.

We are immensely proud that a software built in our offices in Spalding, Lincolnshire, is being used as far as Australia, Canada and the United States.

We are currently talking to customers from countries outside the UK, including:

  • Abu Dhabi
  • Australia
  • Canada
  • Estonia
  • Germany
  • Netherlands
  • Nigeria
  • Pakistan
  • Romania
  • United States
  • Sri Lanka
  • Sweden

Companies use Outlook Email Tracker to:

  • Establish the root cause of all email traffic within workplace
  • Measure email response times to check who is meeting their targets (and who is not)
  • Measure individual activity within a shared mailbox
  • Investigate email volume
  • Make significant cost reductions
  • Improve customer service

 

Managers, directors and CEOs can see an interactive REAL TIME dashboard which breaks down all the data they need to make immediate improvements, increase productivity, improve customer service and significantly reduce costs.

The tool tracks emails through reason codes and does not have access to the body of an email. Therefore, all sensitive information stays within your company, and you can remain GPDR compliant.

"As a customer-focused company it is vital we reply to customers quickly and understand why they are contacting us. With Outlook Email Tracker, we gain an insight into the reasons why customers are engaging with us and we can use the speed of email response as a KPI for performance review."

Gary Cane - Managing Director, Premier Block Management

Want to see it for yourself? Request a demo today.

Some more questions for us? Drop us a line.